1. Return Eligibility

We want you to feel confident shopping at Paul's Furniture Outlet. Under our proposed standard return policy, eligible items may be returned when you contact us within 30 calendar days of delivery and receive return authorization.

To qualify for a standard change-of-mind return, an item should:

• Be unused and in resalable condition.
• Be unassembled, where assembly affects its condition or resale value.
• Include all parts, hardware, manuals, and accessories.
• Be protected in its original packaging where reasonably available.
• Be accompanied by the order number or proof of purchase.

2. Items That May Not Qualify for Standard Returns

Certain products may be excluded from standard change-of-mind returns where the exclusion is clearly disclosed before purchase and permitted by applicable law. These may include:

• Items made to a customer's specifications or personalized products.
• Items that have been used, assembled, altered, or damaged after delivery.
• Items missing essential components or returned in unsuitable condition.
• Final-sale items, if the final-sale terms were clearly disclosed before purchase.

These restrictions do not remove any rights that customers may have under applicable law. We will review damaged, defective, incorrect, or misdescribed products separately.

3. Damaged, Defective, or Incorrect Items

If your furniture arrives damaged, has a manufacturing defect, is missing parts, or differs materially from what you ordered, please contact us as soon as reasonably possible.

To help us resolve the issue, please provide:

• Your order number and contact information.
• A brief description of the issue.
• Clear photographs of the item and any visible damage.
• Photographs of the packaging, if relevant and available.

After reviewing your request, we will explain the available next steps. Depending on the circumstances, the resolution may include replacement parts, replacement merchandise, repair, return, or refund.

Please retain the item and packaging until we advise you on the next steps. A reporting guideline does not eliminate any rights or remedies available under applicable law.

4. How to Request a Return

1. Contact our team: Email support@paulsfurnituremo.com with your order number and reason for the return.
2. Wait for instructions: We will review your request and explain eligibility, packaging, pickup, and shipping arrangements.
3. Prepare the item: Where applicable, safely protect the furniture, hardware, and included accessories for transport.
4. Return the item: Follow the approved return instructions and retain your carrier tracking or pickup confirmation.
5. Inspection and resolution: Once the returned item is received and assessed, we will communicate the outcome of your request.

Do not send a return to our business address unless our team has specifically confirmed that it is the correct return destination.

5. Return Shipping and Furniture Pickup

Return shipping arrangements depend on the reason for the return, the item's size, and the delivery method.

• Change-of-mind returns: The customer may be responsible for reasonable, disclosed return shipping or pickup costs, where permitted by applicable law.
• Incorrect, defective, or damaged items: Contact us before arranging transport. We will explain the appropriate return or collection process in accordance with applicable law.
• Large furniture: Do not leave furniture outside for collection until a carrier and pickup date have been confirmed.

Any applicable return shipping charges or deductions will be communicated before the return proceeds, where required.

6. Refunds and Processing Times

Once a return is approved and any required inspection is complete, we will notify you of the refund decision. Our target is to process approved standard returns within 5–10 business days after approval.

Refunds will generally be issued to the original payment method. The time it takes for the refund to appear in your account depends on your bank, card issuer, or payment provider.

A refund may include:

• The eligible purchase price of the returned item.
• Applicable taxes and shipping charges where required by law or the circumstances of the return.
• Any other amounts required to be refunded under applicable law.

For eligible change-of-mind returns, disclosed original delivery charges or return shipping costs may not be refundable where permitted by applicable law.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible with your order number. We will check whether the order can still be stopped before dispatch.

An order that has not shipped may be eligible for cancellation. If it has already shipped or entered carrier processing, we may need to follow the return procedure instead.

If we cannot fulfill an order within the promised shipping timeframe, we will provide the required notice and cancellation/refund options in accordance with applicable law.

8. Delivery Delays and Unavailable Items

We aim to provide accurate delivery estimates. If we learn that an order cannot ship within the promised timeframe, we will contact the customer with the information and options required by applicable law.

Where required, customers will be offered the option to agree to a shipping delay or cancel the affected order for a prompt refund. We will not treat this policy as permission to keep payment for merchandise we cannot supply.

9. Contact Our Customer Support Team

If you have a question about a return, refund, damaged item, or order cancellation, please contact our team using the details below.