1. Shipping Cost

Paul's Furniture Outlet offers free shipping on all orders to eligible delivery addresses covered by our shipping service.

We do not charge a separate shipping fee for an eligible order. If a delivery address or product cannot be served by our available shipping options, we will communicate the available options before the order is finalized.

Any separately requested optional service, such as assembly or special handling, is not included unless expressly stated in the order details. Any applicable charge must be disclosed before you agree to that service.

Applicable sales tax may be calculated and displayed separately at checkout. Sales tax is not a shipping fee.

2. Order Handling Time

Our stated handling time is 2–3 business days. Handling time is the period needed to process an order and prepare it for dispatch to the shipping carrier.

Handling may include order review, payment confirmation, stock verification, picking, packaging, and arranging shipment.

Handling time generally begins after an order has been successfully submitted and the required payment or authorization has been confirmed. Orders placed on weekends or public holidays may begin processing on the next business day.

Business days exclude weekends and applicable holidays. If an item has a different processing timeframe, that timeframe should be disclosed on the product page or communicated before purchase.

3. Transit and Estimated Delivery Time

The estimated transit time is 3–7 business days after the shipping carrier receives the order.

Based on our stated handling and transit ranges, the estimated total time from order processing to delivery is approximately 5–10 business days.

Transit time may depend on the delivery destination, carrier service, weather, road conditions, seasonal demand, and other operational circumstances.

Delivery estimates are provided for planning purposes and are not guarantees unless a specific guarantee is expressly confirmed in writing. Where a more specific estimate is available at checkout, please use that estimate for your order.

4. Shipping Destinations

We offer shipping to U.S. delivery addresses that are eligible for the shipping options available for the selected product.

Delivery eligibility may depend on the destination address, the size or handling requirements of a furniture item, and carrier service availability. Please enter your full address at checkout to confirm whether delivery is available.

We do not promise service to every U.S. address or territory unless it is supported by the available checkout options. If we cannot fulfill an order to the submitted address, we will contact you about possible alternatives.

5. Order Processing and Confirmation

After placing an order, you should review the order confirmation for the products, delivery address, and other details submitted.

An order confirmation acknowledges receipt of the order but may not mean that the order has shipped. Orders may require payment verification, stock confirmation, or other checks before dispatch.

If we identify an availability issue or cannot fulfill an order, we will make reasonable efforts to contact you and explain the next steps, including any refund due for an order we cannot fulfill.

6. Tracking Your Order

Where tracking is provided by the shipping carrier, we will make the available tracking information accessible to you, typically after the order has been dispatched.

Tracking updates may take time to appear after a carrier first receives a shipment. Carrier tracking information is subject to the carrier's systems and update schedule.

To check an existing order, visit our Track Order page or contact our support team if you need help.

7. Delivery Address and Contact Details

Customers are responsible for providing a complete and accurate shipping address and a valid contact number when placing an order.

If you need to correct an address, contact us as soon as possible. Address changes cannot be guaranteed after an order has been processed or dispatched.

Additional charges or delays may arise if a shipment cannot be delivered because of an incomplete or incorrect address, subject to applicable law and the terms disclosed for the order.

8. Delivery Requirements for Furniture

Please ensure that the delivery location is accessible and that the selected furniture can reasonably pass through relevant doorways, hallways, stairways, and other access points.

Before ordering, review the product dimensions and consider the route from the delivery entrance to the intended room.

Room-of-choice delivery, assembly, installation, packaging removal, or old-furniture removal is included only when expressly stated in the product or order details. Please do not assume these services are included with standard shipping.

If a special delivery arrangement is needed, contact us before placing the order to discuss availability. Any extra charge must be disclosed before you agree to the additional service.

9. Shipping Delays and Exceptions

Delays may occur because of severe weather, carrier disruptions, high seasonal volumes, road closures, unexpected inventory issues, or other events beyond our reasonable control.

If we become aware of a material delay affecting your order, we will make reasonable efforts to provide an update and explain the next steps.

If a delivery estimate changes, please contact us for assistance. Nothing in this policy removes any rights or remedies available to you under applicable law.

10. Damaged, Incorrect, or Missing Items

Please inspect your delivery as soon as reasonably possible. If an item arrives damaged, an item is missing, or you receive the wrong product, contact us promptly.

Include your order number, a description of the problem, and photographs of the item or packaging where available. This information helps us investigate and determine the appropriate next steps.

Please retain relevant packaging until we have advised you whether it is needed for the investigation or carrier claim. Prompt reporting helps us resolve issues, but does not eliminate rights that cannot lawfully be waived.

For assistance, use the contact details below.

11. Contact Us About Shipping

If you have questions about shipping costs, delivery availability, an existing shipment, or a delayed order, please contact Paul's Furniture Outlet.

Business: Paul's Furniture Outlet

Address: 1355 S Bishop Ave, Rolla, MO 65401, United States

Phone: +1 573-364-7285

Email: support@paulsfurnituremo.com

Please include your order number when asking about an existing order.